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Billing

Most Popular
• When does billing begin on my account?
• Which credit cards does Citynet accept?
• What if I don't use the Internet for a month -- do I still have to pay?

Customer Support

Most Popular
• How do I change my email account password?
• On what date are the charges deducted from my bank account or credit card?
• Where is the password for the email address?

Internet Support

Most Popular
• How can I access my email from the internet?
• I have a 56k modem. Why can’t I connect at 56k?
• What is the highest-speed connection the phone company guarantees?

Technical Support

Most Popular
• Why do I keep getting disconnected?
• When I try to connect my computer tells me that Windows cannot detect my modem. What does this mean?
• What is an INIT string?

Voice Support

Most Popular
• How do I setup my voicemail?
• What is itone?
• Do you offer residential phone service?

Web Support

Most Popular
• How do I FTP with Internet Explorer?
• Why do some Web pages take a long time to see?