From the list of topics below, please select the one that most likely encompasses your question. This will generate a search in our knowledge base and hopefully provide you with the answer to your problem.

If your question is not covered on the list, you may enter your own search.

---

Search our Knowledge Base

Basic and Dialing Questions

Most Popular
• Does your service support faxing?
• What does VoIP mean?
• How much is the monthly cost of the Residential Digital Phone Service?

Billing

Most Popular
• How will I be billed for calls?
• I want additional numbers with my account: How much will it cost?
• Will I be required to sign a contract for service?

Call Waiting

Most Popular
• How do I use call waiting?
• Can I disable call waiting on my phone?

Installation

Most Popular
• How do I set up my PAP2?
• Do I need to purchase a new phone?
• How do I setup Softphone?

Porting a Number

Most Popular
• What is an FOC date?
• If I'm porting my land line number to you, can I cancel that old account?
• What do I need to do to port my number to your service?

Sign-Up and Shipping

Most Popular
• I have DSL and I’m interested in Citynet service. Can I port my existing number and cancel my existing telephone service?
• What is a SIP account?
• Can I set up Digital Phone if I am a Frontier customer?

Three-Way Calling

Most Popular
• How do I use three-way calling?

Troubleshooting

Most Popular
• How can I get support if my phone isn’t working?
• My phone does not ring for incoming calls, but instead jumps right to the voicemail step of my call treatment. How can I correct this?
• Why do my voicemail messages fail to play from my online account administration?

Voicemail

Most Popular
• How do I access my voicemail?
• How can I increase the time (number of rings) before an incoming call rolls over to the voice mail?
• How can I get email notification of new voicemail?